If you experience any difficulties accessing your files, require reading device guidance (Kindle, Apple Books, Kobo), or have questions regarding your order, our dedicated reader support team is at your disposal:
Support Email: theflickbooks@gmail.com
Operating Hours: We respond to all reader enquiries within 24 business hours (Monday to Friday, 09:00–17:00 GMT).
All commercial transactions, invoice generation, statutory VAT collection, card processing, and immediate refunds are administered by our global merchant partner:
Hotmart B.V.
Singel 540, 1017 AZ Amsterdam, The Netherlands
Chamber of Commerce & European VAT Registered.
For immediate self-service refund requests under our unconditional 7-day money-back guarantee, you may use the direct refund link included in your official Hotmart purchase receipt email.
In the event of an unresolved dispute regarding digital purchases, UK consumers may seek guidance through the Citizens Advice Consumer Service (citizensadvice.org.uk).